1. Who we are
This website is operated by MHBM LTD, a private limited company registered in England and Wales under company number 12657792, with its registered office at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
MHBM LTD is registered for VAT under number GB 354962274.
This policy explains how we handle personal information collected through our corporate website at mhbm.co.uk. You can contact us about this policy at contact@mhbm.co.uk or by telephone on +44 7868 235684.
2. Information we collect
We collect information that you choose to provide to us, such as your name, email address, company name and the content of any enquiry you send us.
Where you book a consultation, we collect the details you enter at checkout, including your name, email address, telephone number, optional company name, optional website address, billing address and country, together with the consultation topic and any notes you provide.
We may also collect limited technical information generated automatically when you visit the website, such as your browser type, device type, approximate location derived from your IP address and the pages you view.
3. How information is used
We use the information we collect to respond to enquiries, to communicate with you about business or partnership matters, to operate, maintain and improve the website, and to comply with our legal obligations.
We do not sell personal information, and we do not use enquiry details for unrelated marketing purposes.
4. Contact form submissions
The enquiry form on our contact page opens your own email application so that your message is sent directly to contact@mhbm.co.uk. Information you include in that message is received and processed by MHBM LTD for the purpose of handling your enquiry.
Please avoid including sensitive personal information in an enquiry unless it is necessary for us to assist you.
5. Consultation bookings and checkout
When you add a consultation to your cart and complete checkout, the information you provide is used to confirm and arrange your consultation, to contact you about your booking, to issue invoices or receipts and to keep records required for accounting and tax purposes.
Cart contents are stored on your own device so that your selection is remembered while you browse. We only receive booking details when you submit them.
6. Payment processing
Payments for consultations are processed by a third-party payment provider using its own secure hosted checkout or secure payment components. MHBM LTD does not collect or store complete payment card details within this website.
The payment provider processes your payment information as an independent controller or processor in accordance with its own terms and privacy notice. We may receive limited confirmation information such as the payment status, the amount paid and the last digits or card type shown on the transaction record.
7. Customer accounts
We do not currently offer customer accounts on this website. If accounts are introduced in future, we would collect the information needed to create and secure an account, such as your name, email address and authentication credentials, and this policy would be updated accordingly.
8. Email communication and business enquiries
We use the contact details you provide to reply to enquiries, arrange and follow up on consultations, and communicate about business, supplier or partnership matters.
We do not send marketing emails unless you have asked to receive them or applicable law otherwise permits it, and any such messages include a way to unsubscribe.
9. Cookies
Cookies are small files placed on your device by a website. Where cookies are used on this website, they support essential functionality and, where you consent, measurement of website usage and marketing activity.
Non-essential cookies are only used with your consent. You can accept, reject or change your preferences at any time using the Cookie Settings link in the footer. Full details are set out in our Cookie Policy.
10. Analytics
We may use website analytics tools to understand how visitors use our website, for example which pages are viewed and how visitors navigate between them. This information is used in aggregate to improve the website.
Where analytics tools are provided by third parties, those providers process information in accordance with their own privacy terms.
11. Data retention
We keep personal information only for as long as it is needed for the purpose for which it was collected, including responding to and keeping a record of business enquiries, or for as long as required by applicable law.
When information is no longer required, it is deleted or securely disposed of.
12. Data sharing
We do not sell or rent personal information. We may share information with service providers who support the operation of our website, email and business systems, and only to the extent necessary for them to provide those services.
We may also disclose information where required to do so by law, regulation or legal process.
13. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent to us online.
14. Your rights
Subject to applicable data protection law, you may have the right to request access to the personal information we hold about you, to request correction or deletion of that information, to object to or restrict certain processing, and to request a copy of information you have provided to us.
To make a request, please email contact@mhbm.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection.
15. International processing
Because our business activities and service providers may operate in more than one country, personal information may be processed outside the United Kingdom.
Where information is transferred internationally, we take steps intended to ensure it continues to be protected in a manner consistent with this policy and applicable law.
16. Changes to this policy
We may update this policy from time to time to reflect changes to our website, our business or legal requirements. The most current version will always be published on this page.
17. Contact information
MHBM LTD, Company Number 12657792, VAT Registration GB 354962274, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. Email: contact@mhbm.co.uk. Phone: +44 7868 235684.